Problems with installing playmemories camera app downloader

The whole customer facing billing system needs to be redone and it should be done only for cameras, not Play Station. If Sony wants to be known as a real player in photography, not a consumer electronics company, this app store could become a real advantage. So instead of scrolling to the apps menu, launching the app, and then choosing our shutter, aperture, etc there, we might just select our exposure settings as usual and simply go to our function menu to toggle on or off a feature e.

I have a Sony A7II. I have downloaded the app, tried to run it. Not true. This is maddening to me. I like to quickly look at my photos on my PC and I have not been able to. Please help! I am using a Dell with Windows Get someone with technical knowledge to get it set up for you. I prefer the latter. A7 series camera batteries are so so capacity challenged that I would not consider using a link to my camera to download images. I use that time to re-charge the batteries.

Also, ingesting from card readers give you the opportunity to use the latest and fastest connections. Important if you have a lot of images to download.

I am from Brazil. All I want is the possibility to buy Sony app as I do in Google store or similar using my private credit card. No more country marketing restrictions. As you suggested, I went over and spoke with Kenta and he was very receptive to hearing feedback from me. In fact, I was quite impressed with both his willingness to listen to me, and with his perceived desire to fix this problem.

I look forward to progress being made in getting this wart removed from the Sony Alpha user experience. I have had serious problems to install playmemory apps to my alpha Please check the network and try again.

I do not want to put my credit card info in the camera, but that was ignored by the sony support. So the simply ignored the problem, that installation through PC is not possible in many configurations…. First it told me I needed to update firmware, which I did thanks for the info Brian. I tried this several times with no success, then tried using a credit card, again no luck. I got the same error message.

Quite maddening and annoying. Here is the gift card that worked for me, and finally allowed me to purchase the time lapse app. I have bought most apps that I can use with my A and A I found I needed to search around the net to get information on how to set up and use the apps.

They need better instructions on how to use the apps. Sometimes when trying to purchase apps it would not take my credit card for a couple of days. They should have one button transfer to my phone like on my A for all the cameras and not have to menu dive. Overall I like the apps and think Sony has done a good job and about having to buy apps you should have known this before you bought the camera and not complain later about it. It is a joke that windows 10 is not supported. I have to use a notebook from work who still has win 7 to have any chance of getting into the shop.

Also, requiring entering a credit card entry in the Sony network to buy an app for 5 Euro? Have they ever heard of Paypal? And their network was already broken in before so if I absolutely want an app, I add the credit card and delete it immediately after the transaction. Honestly, the userfriendlyness is non-existent.

Only a tech buff with strong determination will fight through all those setbacks to the end to get one of those apps. Sony apps — a splendid idea with awful execution. Just tried once more: Win 10, Internet Explorer. Camera connected directly to PC. In order to fix this issue in my country you need to do 1. This is really annoying when you are using the remote app to take group photos. So I have to hold the phone in my hand in every group shot.

Also annoyance when transferring a lot of photos from the camera. I often want to start the transfer and put my phone in my pocket while the photos transfer. Just curious, why do you need to lock the screen to put the phone in your pocket? Will any other apps run with the screen locked? I am afraid it might activate something while in my pocket. Plus it waists battery keeping the screen on. Just be careful with anything…um…pushing into your pocket. Really all apps stop on apple when you lock the screen?

This is sloppy programming on part of Sony. When I am downloading a new book for my audio app. A 12 year-old girl steps in front of me and takes her shot in a fraction of a second.

She tilts her head as if I was speaking gibberish. I guess I was from her POV. Nobody wants to fight their own tools. I wanted to add another request on Sony PlayMemories Home. This just punishes me. I would suggest, instead, giving certain features that only work with Sony formats.

That could incentivize staying in the Sony ecosystem. Not recognizing other photo formats just makes Sony PlayMemories Home unrealistic for anyone but the most basic beginners.

That gives users an incentive to use their software as a viewer. Other complaint is that PlayMemories freezes a lot. Simple operations like moving folders causes it to freeze. More requests on PlayMemories Home: 1. Assign a shortcut function key to Save Frame 4K screen grabs 2. No ISO, aperture, nothing else. Possible it is due to PlayMemories Home.

Which apps are you referring to? On April 26, the following apps were updated to support Uncompressed Raw:. Smart Remote Control App Ver. The dialog box is redundant and should not appear, or should close after a few seconds. While in that screen, tapping the photo brings up a low resolution copy of the photo on iPhone , need to go to the native Photos app to see the image properly.

Finally, apps are laggy and slow on my A7RII — not quite unuseable, but almost so and well short of the user experience expected of a Sony product. My fear with Live composite is heat build-up. If heat build up is the primary concern, Sony could perhaps include an option for the light trail app to stop at a maximum 1 minute mark.

But to totally deny this great app for this great camera is a shame. The App ecosystem needs an urgent revamp and more partners. Imagine choosing Kodak and Ilford profiles in camera. One of the reason people love the Fuji X system.

One that would really change my current workflow and all shooters that use manual lenses, would be the ability to choose the focal length to be record on the file when using those lenses. S options. Overall faster and more responsive hardware startup, playback, etc… most critics of the A7 system are always on this, that the system is not responsive and feels sluggish.

Just purchased my second A7RII and the process of adding my apps to it has to be done manually, one app at a time. It should be possible to elect all or some of my apps from a list and have them all install on the new camera, the user would not need to sit at the computer clicking buttons and waiting.

An additional refinement would be if there was some way to transfer apps together with their individual settings so both cameras are identical. Thanks Brian Reply I finally one day too late for my shoot managed to buy an app. This is all I had to do, in case it helps somebody: — Set up my credit card and but from the camera. No way I am giving an extra cent to Sony after this mess. My carrier was not supported. I had to stop when they asked for security information of my bank account.

The shopkeeper initially refused to accept my credit card because he was making almost no money on this crappy system. The app itself is ok, very slow and ages behind what Magic Lantern for Canon can do, but at least it works and I can now delete all the payment information this mayhem has forced me to share with dodgy companies.

I think It will be great! I just found this thread, and I am having issues even purchasing an app. It keeps giving me an internal error. The support links take me to the playstation support. The issue seems to be entirely about buying the app. Thanks so much. I added that to my wallet, and bought the app. It works! Hope this helps someone else.

Please help me out. Reply Dear Brian, good morning from Greece. I own a Sony a and I am really frustrated because Sony does not provide apps support in my country. I manage to download freeware apps creating a foreign account, but although I purchased a prepaid card for Sony Entertainment Network SEN I could not connect it with any playmemories apps account! The fact that Sony maintains four separate teams on the approximate same subject, tells all.

Any suggestions? Thank you in advance. Hi I work on mac OS So i tried to install software within the camera itself which works fine until i reach the point where VISA asks for my password. You cannot access this field and enter the password like you do e. Any idea? Anyone has problems with Smooth Reflection app on a? Only Custom setting work on my with selpg lens. I have a Sony a and the photos that transfer to my Samsung android 6.

I would love it if an image taken with the Smooth Reflections or Sky HDR apps had some indication in the exif of the exposure settings. At the moment, there seems to be simply no record that helps identify which app has been used, or its settings. New purchaser of a Terrible interface with Play Memories. Wants me to register with Home Entertainment Network—I want nothing to do with that. Almost at the why both level of frustration. Is this why Sony is out of the PC business? Apple works exactly the same way.

You must register and agree to terms and conditions in order to download apps. Playmemories keeps crashing after a minute or two or as soon a large download is undertaken.

So far it has been almost impossible to purchase any apps since it refuses to accept any payment credit card or PayPal method. Issues seem to be limited to the PlayMemories Teams which are completely separate from engineering.

Ditto here. Am very disappointed! Some other observations regarding the Play memories joke of a site — If you try to add to the wallet from your credit card, you get an error that the CC info is incorrect. Yet it is not.

But the total is Thanks for all yr helps. Thank u. Thanks for the information. Play Memories Home crashes when trying to import image.

Impossible to download time lapse app to NEX6 or a Their excuse? Cannot guarantee compatibility with Windows 10! Is there any other kind? I will never purchase anything Sony gain. Is the bug fixed? The pmca not running after installation. When I clicked connect camera and agree to conditions it went as if it was loading then reverted back to the previous screen as if nothing had happened.

It is certainly very frustrating that Sony has not made any public response to the issue and acknowledged that they are working to fix these problems. As someone else has mentioned, if you are going to nickel and dime for functionality that could otherwise build the power of your brand by including them for free then at least make it easy for us to pay and utilize.

Brian, I am so glad I found your site. Here is what I just wrote on the Apple store about the PlayMemories 5. It used to be a pleasure to go out shooting. It takes multiple taps to make changes of more than one stop or shutter speed or ISO, when it used to take one tap and one swipe.

Sony should reverse or fix horrid upgrade at once. Camera controls are fine, though my needs are simple. The counter for photos remaining is very appreciated. Consider a slide out tab like LightRoom.

I just wish it felt slick, good to use, like Sony equipment. Update 5. Sony a7rii. I have a new Sony a There are no options for control over any of the functions of the camera whatsoever. Has the app been changed so that it simply a fancy viewfinder or are the camera functions hidden? The app looks like something that was designed for cheap consumer based camera.

Even the name of the app is weak. Play Memories? Come on. I have entered the correct date and time and month and year and area of country. Windows 10 Chrome and IE, but impossible to download the tool on my pc. In the 4 step help program I do not pass step 2. Thank you Abram. Hopefully they will get fixed quickly. Oh good.

I just spent several hours I will never get back trying to install Digital Filter. First, it helps to know I have my payment preference selected in my account. Secondly, my camera is connected to the USB port on my updated iMac. Frustration begins when I click on Proceed to Purchase.

The message comes: Installation complete. Only no app is installed, no indicator of how to pay is offered. I use Firefox if that is a clue. OS Sierra, Version Any help? Hi got a Sony playmemeries go to the iPad but not to the libery,or dosent give me any chooses to send forward. What I am currently interested in is running two apps consecutively on my A HDR is a nice tool, but difficult to get a really good result using the viewfinder or rear screen.

But I have not found a way to run both apps concurrently. Not sure about the freezes, but multiple apps cannot be used at the same time — only one at a time. After updating OS X version from Transferring pictures to phone still works via Play memories mobile. OS: OS X Thank you Brian, for the information.

I have a Sony Alpha 7. Maybe Sony can start making their actual apps available on Google Play as opposed to going through their web page their mobile playmemories app is available there so why not the camera apps? Please see what you can do, thank you. Google Play would certainly be a better way to sell the apps. Well as far as I am concerned its a non-existent system! Their help desks are also non-existent every tie I try write in i.

Hardware great, support none! Turns out the OS update had nothing to do with it. It was the USB cable used. I tried with both usb ports my macbook has.

Then I tried on a windows 10 machine — again same problem. And then I switched to a 3rd party USB cable and presto! It worked on win10 and also the mac. So problem solved for me.

You can set it to a minimum of 1 frame every ten seconds and then define how many frames you need in order to make the time lapse desired.

But it does work! I live in the US and cannot download the app. I cannot believe what a clusterfuck this is. How insensitive can a company be to its customers? Hours of my time wasted. Very frustrating. Maybe they do this to sell more cameras because last night I was ready to throw the damn thing against the wall.

Please notify me when the bastards fix this. I would love to purchase some apps. I am on a world bicycle tour with my Sony Alpha 7s and a Sony Alpha Since I am travelling solo I use a tripod and Sony Timelapse app on my cameras to take pictures of me cycling far away from the camera.

Currently, the Timelapse app offers only a maximum initial delay of 2 seconds so a lot of my shots are wasted before I am even in the scene. Similarly, the auto timer on the camera has 2 sec and 10 sec delay.

On countless occasion, I needed a longer delay but I had to rush to be in the scene simply because of the second limit. Please forward my suggestions to Sony. I know this is an old post but I have a problem with the Time-lapse app. If you are shooting more than one timelapse and want to keep each one in a separate folder, you have to exit the application to create a new folder and set it as a record folder then re launch the application which takes extremely long time and is annoying.

I recently purchased a new Sony a7rii. While I was downloading an app to the camera it completely died. My battery was fully charged. I tried all suggested steps but the camera will not take a picture and the screen just shows static. Luckily I am still under warranty and will be sending it back today. Sorry to hear that. Definitely send the camera back. It sounds like it has an issue much bigger than apps. Hi, I just downloaded Bracket Pro.

This, of course, degrades the final effect when the images are combined for the HDR image since, except for flat scenes, in-focus areas will change. Since I installed the app, yesterday, I've carried out dozens of tests and I've never been able to get the same F-stop in the three shots.

My aim is to use it for interior design HDR photography to even out an occasional bright window or dark corner, so this glitch should not affect me very much but, still, it looks like a software bug to me. I don't want to clutter this chat but I don't know if there's an 'official' channel to let Sony know about this. That is odd.

No other controls show, shutter, f stop, ISO, etc. All works well till I try to share on Facebook. Five minute videos transfer, but only the 1st 2 minutes, nothing more. I can view the full 5 min on Memories, have even used the editing, so am wondering if the problem is with Memories?

Version 5. Problem 1 If you change screens on phone then you try to go back to the PMMA using the recent apps scree it is listed but never opens just goes back to the home screen. I need to launch from the Icon again. Terrible BUG. Issue 2 No option is showing for the location linkiing services. The App acts like no such feature is possible. Hi Brian I could really use the remote control app gimbal or second monitor for the camera if only we could choose different video modes.

We cannot choose the recording mode xavcs hd or 4K once we are inside the app but most of all, we cannot choose the gamma and colour range. Is it planned to be able to choose the gamma curve slog3, cine4, slog2 at least? If there were also the colour mode sgamut3 cine that would be amazing. My initial experiences with it were so bad I have avoided it like the plague. I really liked the idea when I bought my A7ii that I would be able add features, but most the the apps I see seem to be just toys.

One feature I would really like to see, either in a play memories app or firmware is in camera addition of GPS data to photos. I loved having that data on my A77 and hate having to run a separate app on my smart phone and sync everything up in an external app afterwards. I have been using two as for a while and recently decided to shoot tethered for a few reasons.

I copped an iPad Mini 4 for this purpose. The process to update the app on the camera was very clunky, apparently due to some sort of conflict with firefox. Having to give the app its own set of instructions regarding file type, etc. One particular thing that is really a bummer vs. I know they have Bracket Pro and charge for it, so maybe that will be a problem including something like that but hopefully better into the remote app, which is free.

But I DO know that bracketing is a big deal for a lot of people and not having it with this app is a bummer. Can I manually fumble with my iPad to adjust for my various brackets? I will have to. If it DOES load, it often crashes before it finishes importing. I shelled out bigtime for a Sony a9 and love the camera but am appalled at how poor the Android playmemories app is.

I truly expected a professional grade app for a professional grade camera — especially at that price point. Hi, thank you for helping. I click Import. The import is done. I disconnect. Now is the problem: I now receive the beach ball of death and cannot access my photos.

Sometimes it works, sometimes not — even with the exact same settings and lenses attached. Batteries are not dying, the app just stops shooting. The timelapse app is poorly designed in a number of ways but it needs to at least not randomly stop shooting. Thanks for collecting these reports!

I am unable to add camera apps onto my Alpha a7 on the camera itself. My connection is fine but it keeps kicking me out. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Join now - be part of our community! Sign In Register. Playmemories "PMCA downloader" install fail. February Hi everyone, I'm trying to buy the timeplase app for my new a, but I cannot install the app.

Many thanks in advance! All forum topics Previous Topic Next Topic. I've had the same problem too on a windows 8. I ended up installing it on an other pc windows vista March I then try the "If installation fails" link, download the MAC installer again, and after a minute or two, land in the same place.

I am on a new Macbook Pro running OS I have full rights to install software. I have tried up to date versions of Safari, Firefox, and Chrome. Any ideas on how to install this software? Thanks, Mike. Interchangeable Lens Cameras Alpha. I bought and downloaded several apps. Great, but now I can't seem to connect to the A7 II? You can also try to download the app directly into the camera without a computer , you just need to connect your camera to your network.

If my post answers your question, please mark it as "Accept as Solution". I had to find a permission to transfer local information in Android settings.

Must be new to protect data. Love running my A7II from my cell phone with automatic picture transfer. Hi nicon, Welcome to the Sony Community! Other browsers Chrome, Firefox, etc. Since you are using Mac, please use Safari. Disable security software while downloading apps or running updates. If you have a Play Memories account, please sign In. Connect your Sony camera.

Play Memories will verify the connection and install the application.